Privacy Policy

Last updated: February 19, 2026

Customer Success Point ("we", "us", or "our") operates the website https://customersuccesspoint.com and related services, including our AI chatbot "Cispy". We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We collect personal information only when you voluntarily provide it, such as:

  • Email address
  • First and last name
  • Phone number
  • Business name
  • CV information

This occurs when you:

  • Submit information through our contact form
  • Share details directly with our AI chatbot "Cispy"
  • Submit details via the careers page form

We do not automatically collect personal information from chatbot conversations unless you explicitly type or submit it. We also collect limited non-personal data via Google Analytics (e.g. IP address, browser type, pages visited, time spent on site) for website performance and usage insights.

We do not collect information from children under 13 years of age. Our services are not directed to children.

2. How We Use Your Information

We use the collected information solely for:

  • Providing and improving our customer support and outsourcing services
  • Responding to inquiries and communications
  • Quality assurance, service improvement, and AI training (chatbot conversations may be reviewed)
  • Sending transactional emails (only if you request contact)
  • Analyzing website usage via Google Analytics

We do not use your information for advertising, remarketing, or selling to third parties.

3. Legal Basis (GDPR – EU/EEA users)

For users in the European Union or EEA, our processing is based on:

  • Contract performance (responding to your inquiries)
  • Legitimate interests (service improvement, quality assurance, analytics)

4. Your Rights (GDPR, CCPA/CPRA, CalOPPA)

Depending on your location, you may have the following rights:

  • Right to know what personal information we collect and how we use it
  • Right to access your data
  • Right to delete your data ("right to be forgotten")
  • Right to opt-out of sale/sharing of personal information (CCPA/CPRA)
  • Right to correct inaccurate data
  • Right to limit use of sensitive personal information
  • Right to non-discrimination for exercising rights

To exercise any of these rights, contact us at contact@customersuccesspoint.com. We will respond within the legally required timeframes (usually 30–45 days).

5. Third-Party Services

We use:

  • Google Analytics (website usage analytics – opt-out possible via browser settings)
  • OpenAI (powers our AI chatbot – see their privacy policy)
  • Google Workspace / gspread (internal logging for support tickets)

We do not sell your personal information to third parties.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy (typically up to 2 years for support-related data, or until you request deletion).

7. Facebook Fan Page

We operate a Facebook page at https://www.facebook.com/profile.php?id=61587043496629. Any interaction there is also governed by Facebook’s Privacy Policy and our own practices described here.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: contact@customersuccesspoint.com